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At 87b1, we get the same questions from new account holders every day — how to deposit with bKash, how Bank Transfer works for larger amounts, and what to do when something on the account page looks unfamiliar. This FAQ section collects those real questions and answers them directly, so you spend less time searching and more time in the lobby.
This section exists because account questions at 87b1 tend to cluster around a few specific moments: the first deposit, switching between bKash and Bank Transfer, and understanding what the account wallet shows after a transaction is processed.
A few structural facts about how the platform is configured — the game categories available, the payment routes in the deposit flow, the languages the interface runs in, and the ways you can reach support when you need it.
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If an answer here does not resolve your question, these are the published routes to reach the 87b1 support team. Use the channel that fits your situation — live chat for something urgent, email when you need to attach a screenshot or document, and the help centre when you want to check a policy or step-by-step process on your own time.
Open the chat icon from any page while you are signed in. The team responds there for account, deposit, and wallet questions. Check the chat window for current availability hours, which are shown before you start a session.
Send your question to the support address listed on the Contact page of the site. Include your account reference and a description of the issue. Email is the right route when you need to attach a transaction screenshot or a document for account verification.
The on-site help centre is available without signing in. It covers account registration steps, the deposit flow for bKash and Bank Transfer, and the withdrawal process. Search by keyword or browse by topic to find the relevant article.
The answers in this section are written by the 87b1 team based on the actual account flows, payment configurations, and support routes running on the platform. We update them when a process changes rather than leaving outdated steps in place.
Every answer here is based on the actual steps shown in the 87b1 account area — the deposit form, the wallet screen, and the verification fields. We do not describe a generic process; we describe what you will see when you open those pages on your account.
The bKash and Bank Transfer answers reflect how those routes are actually configured in the deposit flow. Limits, fields, and confirmation steps are drawn from the live setup, not from a template. Check your account for the figures that apply to your specific deposit.
The three support channels listed in this FAQ — live chat, email, and the help centre — are the routes currently published on the site. We do not list channels that are not active, and we do not invent response time promises we cannot stand behind.
Where access or eligibility comes up in an answer, we say it depends on your local law and the eligible regions confirmed during registration. We do not make legal certainty claims, and we do not describe access as universal when it is region-dependent.
The two configured deposit routes at 87b1 serve different situations. Here is a direct comparison of how each one works so you can pick the right one for your deposit without having to try both.
bKash works directly from your mobile wallet. Open the deposit page, select bKash, enter the amount, and follow the confirmation steps shown on screen. It is the route most account holders in Bangladesh use for everyday deposits because the steps match what you already do in the bKash app.
Bank Transfer is the route to use when the amount you want to deposit is larger than your bKash wallet limit allows. The deposit page shows the account details and reference number to include with your transfer. Processing follows your bank's own schedule, which the account page will reflect once the transfer is confirmed.
Both routes update your account wallet once the transaction is confirmed on the payment side. bKash confirmation typically reflects faster because it is a wallet-to-wallet step. Bank Transfer confirmation depends on your bank's processing, and the account wallet updates when 87b1 receives the cleared funds.
You are not locked into one route. If you use bKash for a smaller deposit today and want to use Bank Transfer for a larger one next time, both options remain available in the deposit flow. The deposit page shows both routes each time you open it, so you choose at the point of each transaction.
Beyond the payment setup, a few things define how the platform is built and what you will notice once your account is active. These are the elements that come up most often when account holders describe what keeps them coming back to the lobby.
The lobby loads and navigates on a mobile browser without needing a separate download. Game categories, the account wallet, and the deposit page are all reachable from the same mobile session. You can switch from slots to live casino tables without leaving the browser tab you started in.
The sportsbook sits alongside the casino lobby, so if you follow cricket — BPL matches, international fixtures — you can move between the sports section and the game rooms from the same account. No separate login, no separate wallet balance to manage.
The slot and live casino rooms are supplied and . You can see which studio a title comes from on the game card in the lobby. RTP information is shown on the game detail screen only where the studio or provider exposes it for that title.
Every deposit, whether through bKash or Bank Transfer, lands in the same account wallet. The transaction history in your account shows each entry with its status, so you can confirm a deposit arrived or check the status of a pending Bank Transfer without contacting support first.
These are the questions the support team receives most often from account holders in Bangladesh. The answers cover the deposit flow, account access, and what to do when something does not match what you expected.
Sign in, open the deposit page, and select bKash from the payment options. Enter the amount you want to deposit and follow the confirmation steps shown on screen. The fields and minimum amount are displayed in the deposit form — use the figures shown there, as they reflect your account's current configuration.
bKash draws from your mobile wallet and the steps match what you already do in the bKash app — it is the faster route for everyday deposit amounts. Bank Transfer is for larger amounts that exceed mobile wallet limits. The deposit page shows both options each time, so you choose based on the amount and your preference at that moment.
Bank Transfer processing follows your bank's own schedule. Once 87b1 receives the cleared funds, your account wallet updates to reflect the deposit. The wallet screen shows the status of pending transactions, so you can check there before contacting support. If a transfer does not appear after your bank confirms it was sent, email support with your transaction reference.
Yes. The account, lobby, and deposit page all work through a mobile browser and a desktop browser using the same login. Your wallet balance and transaction history are the same across both. There is no separate app required — open the site in your browser on whichever device you are using and sign in normally.
First check the transaction history in your account wallet — the status column shows whether the deposit is confirmed or still processing. If the bKash transaction shows as completed on your end but the wallet has not updated, contact support via live chat or email and include the bKash transaction reference number so the team can check it directly.
Availability depends on your local law and the eligible regions confirmed during account registration. The registration flow shows the eligibility conditions that apply. If you are in Bangladesh and completed registration successfully, your account reflects the access level for your confirmed region. For specific eligibility questions, the help centre and email support are the right routes.